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• Yamato accepts e-cash payment for collect delivery (May 2010)
Customers who purchase online can now pay by e-cash when they receive their order through Yamato Transport.
Customers simply show their e-cash card or cellphoe with e-cash function to the Yamato sales drivers who carry a special terminal to process the e-cash payments.
One research shows that approximately 25% of Japanese consumers use e-cash for online purchasing.
• Yamato′s delivery volume recover 105% since last year (Feb 2010)
Yamato Transport, the largest subsidiary of the Yamato group, reported the number of small packages delivered in Jan 2010 hit 273,161,287pcs, which is up 105% compared with the same month a year ago. Among the figure, 87,004,928ocs were Takkyubin, door-to-door delivery service for parcels between the size of 2lb and 55lb
• Yamato Holdings Co., Ltd. establishes Regional Headquarters and starts Takkyubin Service in Singapore (November 2009)
To accommodate the growing demand for high-quality logistics services in Asia, Yamato Holdings Co., Ltd. will establish YAMATO ASIA PTE LTD which will function as regional headquarters. Also, YAMATO TRANSPORT(S) PTE LTD (former YAMATO DEVELOPMENT PTE LTD) will provide Takkyubin services in Singapore starting next year.
• Yamato Expands Parcel Delivery Service in Asia (September 2009)
Yamato Holdings, with its No.1 market share of Parcel Delivery in Japan, now plans to expand into Asia. Yamato′s strategy is to start in Shanghai, China by January of 2010, then in Singapore by March of 2010. From there, Yamato will continue into Malaysia and Indonesia within 10 years. With its Takkyubin brand, Yamato aims to tap the demand of Business to Consumer and Consumer to Consumer delivery with high quality and consumer oriented service. This service will include chilled and frozen deliveries with temperature management systems and Six Time Zone deliveries. In Shanghai, Yamato plans to start with 24 stations, and expand to over 3,000 employees during the 10 year plan. Since the parcel delivery infrastructure in these countries is lacking, Yamato feels it′s beneficial to rapidly fulfill the demand for convenient and dependable service to support the growth of industry for enriched society.
• Yamato Expands Parcel Delivery (D2D) Service in Asia (August 2009)
Yamato Holdings, with its No.1 market share of Parcel Delivery in Japan, now plans to expand into Asia. Yamato's strategy is to start in Shanghai, China by January of 2010, then in Singapore by March of 2010. From there, Yamato will continue into Malaysia and Indonesia within 10 years. With its Takkyubin brand, Yamato aims to tap the demand of Business to Consumer and Consumer to Consumer delivery with high quality and consumer oriented service. This service will include chilled and frozen deliveries with temperature management systems and Six Time Zone deliveries. In Shanghai, Yamato plans to start with 24 stations, and expand to over 3,000 employees during the 10 year plan. Since the parcel delivery infrastructure in these countries is lacking, Yamato feels it′s beneficial to rapidly fulfill the demand for convenient and dependable service to support the growth of industry for enriched society.
• Performance of Small Parcel June 2009 (July 2009)
On July 6th, 2009, Yamato Transport reported the performance of small parcel, including Takkyubin and Kuroneko-Mail, as following:
1. Small Parcel
June 2009 (pieces): 294,346,041, 1.4% increase from previous year
This Quarter (pieces): 841,138,300 (99.0% of previous year)
2. Takkyubin
June 2009 Piece: 100,710,736, 2.2 % increase from previous year
This Quarter (pieces): 283,189,069 (98.6% of previous year)
3. Kuroneko-Mail
Piece: 193,635,305, 1.0 % increase from previous year
This Quarter (pieces): 557,949,231 (101.0% of previous year)
[Analysis] Both Takkyubin and Kuroneko-mail are firm tone.
• Maintenance Support Service (May 2009)
Yamato Maintenance Support Service will recall defective products within the day from households everywhere in Japan. By supporting those time-consuming operations before and after the actual repair, Maintenance Support Service will contribute to efficient recovery of the products. Moreover, the whole progress from the initial pick-up to the final delivery can be monitored on the web.
Combining Takkyubin Infrastructure and pickup & delivery services, Maintenance Support Service will realize Minimal Lead Time and Highest Efficiency in Recovery.
The seamless flow of defective product recall to repaired product delivery will significantly cut down the lead time which used to take around 10days.
This speedy assistance will raise customer satisfaction and the brand image thereof.
Consumers can request a repair with a single phone call; expect the recovered product delivered in 3days.
Improving productivity in the total repairing process
Until now, the makers had to spend time and effort on not only the repair itself but also the operations around it, such as opening the package, product inspection, preparation for shipment etc.

From now on, however, Yamato will support those troublesome tasks enabling the makers to focus only on the recovery of the products in highest efficiency.

Currently, 70% of consumers bring the defective product to the retail stores they purchased the items from.
Maintenance Support Service will turn those who are unhappy with current situation into satisfied and loyal customers.
• New service, Yamato Import Direct (Nov 2008)
Yamato Transport Co. announces Yamato Import Direct for companies who conduct international mail order business with production base outside of Japan and ship their merchandise to consumers in Japan. The main benefit of the new service is to reduce cost and transit time for shippers by providing various services prior to loading their merchandise onto ships or airplanes to Japan; sorting products by delivery destinations, preparing shipping labels, and so on. Yamato Import Direct service will be available in spring 2009.
• Yamato Holdings establishes Multi-Maintenance Solution Company (Oct 2008)
Yamato Holding starts a new company, Yamato Multi-Maintenance Solution Co., Ltd., specializing in the following services:
(1) Maintenance Support Service includes a comprehensive recovery operations for defective products, and Urgent Delivery Service for replacement parts.
(2) Recall Support Service is a reliable and total solution for voluntary recalled products.
• Yamato Holdings establishes a company in bonded zone China (Sep 2008)
Waigaoqiao Bonded logistics zone Yamato Warehouse, Co., Ltd is a newly established company in Shanghai, China. With the China Bonded Logistics Parks (BLPs), they offer comprehensive support including supply chain management, inventory logistics, and sourcing strategies.

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