FAQ

What is TAQBIN?

TAQBIN is Yamato's express package delivery service. This service is very farmiliar in Japan, and we handle over 1.4 billion packages a year in Japan.

When I can use International TAQBIN?

International TAQBIN can be used for gift, e-commerce, and for any other kind of purpose.

Is there a limit of size and weight?

The maximum size (The sum of length, width and height) is 5ft., 3in. (160cm), and the maximum weight is 55lbs (25kgs).

Can I use any box I like?

Yes. You can use any box you like for International TAQBIN. Also, you can ship if the size (The sum of length, width and height) is under 5ft., 3in. (160cm) and under 55lbs (25kg).

What is the difference between International TAQBIN and TsumeHoudai?

Tsumehoudai is the flat rate service.

What is the difference between International TAQBIN and Besso Service?

Besso Service is the service for unaccompanied goods when you go to Japan.

What is the difference between International TAQBIN and Oversize TAQBIN?

Oversize TAQBIN is the service for over 55lbs to 110lbs.

How much is the maximum declared value?

Declared value should be under US$2,500 for 1 tracking number.

What is the size for "big and light", or "small and heavy" packages?

Greater size (The sum of length, width and height) or weight will be applied.

What are the necessary documents for International TAQBIN?

Basically, tracking label and invoice. Other documents depending on the item you are sending.

Are you checking inside the package before shipping out?

Yes. According to our policy, all parcels shipping by International TAQBIN, TsumeHoudai, Oversize TAQBIN and Besso service are subjected to screening.

What is the transit time?

About 6 to 10 days. It may delay for various reasons.

Do you pick up packages?

It depends on the area. Please contact the Yamato Transport USA branch office.

Do you ship to other countries than Japan?

We only ship packages to Japan.

Is there any way I can send my tracking number to the consignee?

Please use an e-Neko Greeting card.

Is there any item that I cannot send to Japan?

Yes. Click here for details.

Can I use Taqbin (Tsumehoudai Pack) to send Sugar?

You are able to send sugar less than 1Kg (about 2.2lb) per shipment. It requires Name of product, Declaration price and weight on an invoice.

Are there other charges besides shipping charges?

Yes. Fuel surcharge will be added to the shipping charge. Also, duty and tax may apply depending on the item.

How do I pay the charges?

Please have 3 possibilities.
1) Total amount to be paid by the shipper (all charges prepaid).
2) Freight to be paid by the shipper, Import duty / tax to be paid by the consignee.
3) Total amount to be paid by the consignee (all charges collect).

What is the insurance policy?

Yamato Transport U.S.A. covers the loss or damage, at no extra cost, for up to $2500.00 per parcel (subject to terms and conditions). Wines are not included in coverage. Glassware or earthenware (e.g. figures, French dolls, etc.), rare products, replica products, art work, antiques, lightbulbs may not be included in coverage. Please contact us for more details).

Is there any item excluded from insurance?

Wines are not included in coverage. Glassware or earthenware (e.g. figures, French dolls, etc.), rare products, replica products, art work, antiques, lightbulbs may not be included in coverage. Please contact us for more details).

What is TAQBIN?

TAQBIN is Yamato's express package delivery service. This service is very farmiliar in Japan, and we handle over 1.4 billion packages a year in Japan.

When I can use TsumeHoudai?

TsumeHoudai can be used for gift purpose only.

Is there a limit of size and weight?

The maximum size (The sum of length, width and height) should be 23.6 inches (160cm), and the maximum weight should be 55lbs (25kgs).

Can I use any box I like?

Please use the box for TsumeHoudai only. If the box is not suitable for your item, please use International TAQBIN.

How much is the maximum declared value?

Declared value should be under US$2,500 for 1 tracking number.

What is the difference between TsumeHoudai and International TAQBIN?

TsumeHoudai has the 3 flat rates depend on box (should be under 55lbs).

What is the difference between TsumeHoudai and Besso Service?

Oversize TAQBIN is the service for over 55lbs to 110lbs.

What is the difference between TsumeHoudai and Oversize TAQBIN?

Basically, tracking label and invoice. Other documents depending on the item you are sending.

What are the necessary documents for TsumeHoudai?

Basically, tracking label and invoice. Other documents depending on the item you are sending.

Are you checking inside the package before shipping out?

Yes. According to our policy, all parcels shipping by International TAQBIN, TsumeHoudai, Oversize TAQBIN and Besso service are subjected to screening.

What is the transit time?

About 6 to 10 days. It may delay for various reasons.

Do you pick up packages?

We don't do pick up service for TsumeHoudai.

Do you ship to other countries than Japan?

We only ship package to Japan.

Is there any way I can send my tracking number to the consignee?

Please use an e-Neko Greeting card.

Is there any item that I cannot send to Japan?

Yes. Click here for details.

Can I use Taqbin (Tsumehoudai Pack) to send Sugar?

You are able to send sugar less than 1Kg (about 2.2lb) per shipment. It requires Name of product, Declaration price and weight on an invoice.

Is there other charge besides shipping charges?

Only for TsumeHoudai, Fuel surcharge is included to shipping charge.Duty and tax may apply depending on the item.

How do I pay the charges?

You have 3 possibilities.
1) Total amount to be paid by the shipper (all charges prepaid).
2) Freight to be paid by the shipper, Import duty / tax to be paid by the consignee.
3) Total amount to be paid by the consignee (all charges collect).

What is the insurance policy?

Yamato Transport U.S.A. covers the loss or damage, at no extra cost, for up to US$2,500 per parcel (subject to terms and conditions). Wines are not included in coverage. Glassware or earthenware (e.g. figures, French dolls, etc.), rare products, replica products, art work, antiques, lightbulbs may not be included in coverage. Please contact us for more details).

Is there any item excluded from insurance?

Glassware or earthenware (e.g. figures, French dolls, etc.), rare products, replica products, art work, antiques, lightbulbs may not be included in coverage. Please contact us for more details).

What is TAQBIN?

TAQBIN is Yamato's express package delivery service. This service is very farmiliar in Japan, and we handle over 1.4 billion packages a year in Japan.

When can I use Oversize TAQBIN?

International TAQBIN can be used for gift, e-commerce, and for any other kind of purpose.

Is there a limit of size and weight?

The maximum size (The sum of length, width and height) is 118 inches (160cm), and the maximum weight is 110lbs (50kgs). The maximum length is 78inches (200cm).

Can I use any box I like?

Yes. You can use any box you like for International TAQBIN. Also, you can ship if the size (The sum of length, width and height) is under 118 inches (300cm), under 110lbs (50kg), and length under 78 inches (200cm).

What will be the size for "big and light", or "small and heavy" package?

We take the size of bigger size (The sum of length, width and height) or weight.

Can I stuff goods like TsumeHoudai?

We are limited to one item per shipment. If you want to ship various goods, please use TsumeHoudai.

What is the difference between International TAQBIN and Oversize TAQBIN?

Oversize TAQBIN is the service for over 55lbs to 110lbs.

What are the necessary documents for Oversize TAQBIN?

Basically, tracking label and invoice. Other documents depending on the item you are sending.

Are you checking inside the package before shipping out?

Yes. According to our policy, all parcels shipping by International TAQBIN, TsumeHoudai, Oversize TAQBIN and Besso service are subjected to screening.

What is the transit time?

About 10 to 18 days. It may delay for various reasons.

Do you pick up packages?

It depends on the area. Please contact to Yamato Transport USA branch office.

Do you ship to other countries than Japan?

We only ship packages to Japan.

Is there any way I can send my tracking number to the consignee?

Please use an e-Neko Greeting card.

Is there any item that I cannot send to Japan?

Yes. Click here for details.

Is there other charge besides shipping charges?

Yes. Fuel surcharge would be added to the shipping charge. Also, duty and tax may apply depending on the item.

How do I pay the charges?

You have 3 possibilities.
1) Total amount to be paid by the shipper (all charges prepaid).
2) Freight to be paid by the shipper, Import duty / tax to be paid by the consignee.
3) Total amount to be paid by the consignee (all charges collect).

What is the insurance policy?

Yamato Transport U.S.A. covers the loss or damage, at no extra cost, for up to $2500.00 per parcel (subject to terms and conditions). Wines are not included in coverage. Glassware or earthenware (e.g. figures, French dolls, etc.), rare products, replica products, art work, antiques, lightbulbs may not be included in coverage. Please contact us for more details).

Is there any item excluded from insurance?

Wines are not included in coverage. Glassware or earthenware (e.g. figures, French dolls, etc.), rare products, replica products, art work, antiques, lightbulbs may not be included in coverage. Please contact us for more details).

Can I ship oversized TAQBIN (shipments 55-110 pounds) anywhere in Japan?

Contact Yamato for restrictions in your area regarding oversized shipments (shipments weighing between 55 to 110 pounds).

When can I use Besso Service?

Besso service can be use for sending unaccompanied goods. For other purpose, please use International TAQBIN.

Is there a limit of size and weight?

The maximum size (The sum of length, width and height) is 5ft., 3in. (160cm), and the maximum weight is 55lbs (25kgs).

Can I use any box I like?

You can use any box you like for Besso service. Also, you can ship if the size (The sum of length, width and height) is under 5ft., 3in. (160cm) and under 55lbs (25kg).

What will be the size for "big and light", or "small and heavy" package?

Greater of size (The sum of length, width and height) or weight apply.

What is the difference between International TAQBIN and Besso Service?

Besso Service is the service for unaccompanied goods when you go to Japan.

What is the necessary documents for Besso Service?

Label, invoice and declaration document.

Are you checking inside the package before shipping out?

Yes. According to our policy, all parcels shipping by International TAQBIN, TsumeHoudai, Oversize TAQBIN and Besso service are subjected to screening.

What is the transit time?

About 3~4 days after you entered to Japan. It may delay for various reasons.

Do you pick up package?

Depends on the area. Please contact to Yamato Transport USA branch office.

Do you ship to other countries than Japan?

We only ship package to Japan.

Is there any item that I cannot send to Japan?

Yes. Click here for detail.

Is there other charge besides shipping charge?

Yes. Fuel surcharge would be added to the shipping charge. Also, duty and tax may apply depend on the item.

How do I pay the charge?

Able to choose prepaid or collect.

What is the insurance policy?

Rate includes liability for loss or damage of up to 300,000JPY per 1 shipment (or parcel/box).

Is there any excluded item of insurance?

Wines are not included in coverage. Glassware or earthenware (e.g. figures, French dolls, etc.), rare products, replica products, art work, antiques, lightbulbs may not be included in coverage. Please contact us for more details).



Can I take disposable contact lenses?

Yes. The restriction is maximum of 2 month supply.

What is Rakuraku Pack?

Rakuraku Pack is the top of the line all-inclusive moving service.

About how many months in advance should I prepare for moving?

Please request for an estimates at least 2 months before going abroad. March and June are the peak season, we suggest that you request for estimates earlier if you plan on moving during these months.

Do I need to prepare a tip or lunch for Yamato movers?

We do not require any tips or lunch. All fees are included in the estimate.

My address in Japan is not decided. Can I request an estimate?

Yes, you can. If your address is not fixed, we are happy to store your household goods up to 30 days. If the storage exceeds 30 days, an extra fee may apply.

Is it possible to use US electronics in Japan? What is the difference?

Japan's voltage is 100V. (US voltage is 110V). Please read the instructions of your products carefully for more details.

I want to bring my pets to Japan.

Pet transfer preparation must be made more than 6 months prior to moving. Please refer to the Pet Transfer page for more details.

What are the necessary documents?

The necessary documents you will need for moving are application form, packing list, a letter of attorney, declaration form of unaccompanied goods. Please download from the Document Folder.

what is the packing list?

The packing list is the list of your household goods. It is necessary when you declare to customs, and for insurance purposes.

I want to move within the USA.

Please contact your closest Yamato Transport USA branch.

I want to move to a country other than Japan.

Please contact your closest Yamato Transport USA branch.

I want to move to Mexico.

Please contact your closest Yamato Transport USA branch.

What is the insurance policy?

In case of accident, branch office will make an insurance claim on behalf of the customer. The insurance rate is 0.95% of total declared value of the shipments.

How do I pay for the moving?

You can pay by cash, credit card or casher’s check at the moving day.

How many days will it take to receive household goods in Japan?

Please allow 30-60 days with the sea option for your items to arrive.

Can you do pick up on weekends?

We cannot do pick up on weekends or national holidays. Our service is from Monday through Friday.

Is there a way to receive my items at several different locations?

With the current plan, we do not allow delivery to multiple locations.

I am using a storage in Japan. Will Yamato deliver shipments to the storage site?

Yes. We can deliver. Please ask your closest Yamato Transport USA branch for details.

What is Tanshin Plan?

Tanshin Plan is the small volume moving service. The packing and the document creation must be done by customers.

About how many months prior should I prepare for the moving?

Please request for estimates at least 1 to 2 months before going abroad. Because March and June will be the peak season, we suggest to request for estimates earlier than usual.

Do I have to prepare a tip or lunch for Yamato?

Thank you for your heartful mind; however, we do not require any tips or lunch. All fees are included in the estimate.

Can I apply for the service without fixed destination address?

Yes, you can. If the address is not fixed, we are happy to storage your household goods for 30 days. If the storage become over 30 days, the extra fee may apply.

Is it possible to use USA electrics in Japan? What is the difference?

Japan's voltage is 100V. (USA voltage is 110V). Please use instruction of your product carefully to use USA electrics in Japan.

I want to bring my pets to Japan.

Please refer to the page of Pet Transfer.

Do I have to pack all the goods myself?

Yes. For Tanshin Plan, we ask customer to pack and create documents by your own.

How do I make documents.

The neccesary documents are packing list, application form, a letter of attorney, declaration form of unaccompanied goods. Please download from the Document Folder.

what is the packing list?

The packing list is the list of your household goods. It is necessary when you declare to the customs, and for the insurance purpose. Please create by your own.

I want to move in the USA.

Please contact to Yamato Transport USA branch office. Tanshin Plan is not available.

I want to move to other country than Japan.

Please contact to Yamato Transport USA branch office. Tanshin Plan is not available.

I want to send my golf bag with other goods.

Please contact to Yamato Transport USA branch office. Tanshin Plan is not available.

What is the insurance policy? (From USA)

The insurance covers up to the declared value of US$20,000. Some condition may apply. Please contact our local sales representative for detail.

What is the insurance policy? (From Canada)

The insurance covers up to the declared value of $20,000. Some condition may apply. Please contact our local sales representative for detail.

How do I pay for the moving?

Please pay by cash, credit card or check at the moving day.

How many days it will take to receive my packages in Japan?

Approximately 35 to 60 days. The delivery date will be after about 10 days from entering Japan.

I want to move to Okinawa (or islands in Japan).

Please contact to Yamato Transport USA branch office.

Would you pick up goods at Saturdays or Sundays?

We are sorry to tell you that we only offer moving service from Monday to Friday. (We also don't pick up on national holidays.)

I want my household goods to several destination.

We only deliver goods to 1 destination.

Would you bring goods inside the room in Japan when you deliver?

We are sorry but we don't bring in goods inside the room.

Would you unpack boxes when you deliver?

We are sorry but we don't unpack goods.

I only have 1 or 2 boxes to send.

Please use Besso service.

Is there pick up service?

Yes. If the distance from your house to the nearest Yamato Transport USA branch office is under 25 miles, the pick up charge is included in the shipping charge. If it is over 25 miles, please contact Yamato Transport branch office for detail.

What is TAQBIN?

TAQBIN is Yamato's express package delivery service. This service is very farmiliar in Japan, and we handle over 1.4 billion packages a year in Japan.

When Can I use International TAQBIN?

International TAQBIN can be use for various purpose such as sending e-commerce commodities, wholesale products and more.

Is there a limit of size and weight?

The maximum size (The sum of length, width and height) is 23.6 inches (160cm), and the maximum weight is 55lbs (25kgs).

Can I use any box I like?

Yes. You can use any box you like for International TAQBIN. Also, you can ship if the size (The sum of length, width and height) is under 23.6 inches (160cm) and under 55lbs (25kg).

What is the difference between International TAQBIN and "Tsume-Hodai"?

Tsume-Hodai is just for Consumers. For business, please use International TAQBIN.

How do you measure the size?

We calculate volume weight as follows. Devide LxWxH by 166 for lbs and Devide LxWxH by 6,000 for kgs. We compare with gross weight and take larger weight.

Is it possible to ship oversize (Over 55lbs?)

Yes. Please use Oversize TAQBIN.

How much is the maximum declared value?

Decalred value should be under US$2,500 for 1 tracking number.

What is the necessary documents for International TAQBIN?

It depends on the case. Please contact to Yamato Transport USA branch office.

How do I make contract with Yamato?

Please contact to Yamato Transport USA branch office.

What is dimensional weight?

We calculate volume weight as follows. Devide LxWxH by 166 for lbs and Devide LxWxH by 6,000 for kgs. We compare with gross weight and take larger weight.

What is the transit time?

Approximately 6 to 10 days. It may delay for various reasons.

Do you pick up packages?

Depends on the volume and area. Please contact us.

How do I pay duties & taxes?

We have various methods such as all prepaid by shipper, paid by consignee and more. Please contact Yamato Transport USA branch office for detail.

Can I ship to other countries than Japan?

Yes. We can also ship to Singapore and Hong Kong. Please contact us.

Is there any service of notifying tracking number?

Yes. Please use Email Notification service.

Do you offer packing or logistics service?

Yes. We can offer packing, sorting and all kinds of logistics service. Please contact us.

Do you offer storage service?

Please contact to YamatoTransport USA branch office.

Do you offer chilled service?

We are sorry that we don't offer chilled TAQBIN service. We might take an alternate method, so please contact to Yamato Transport USA branch office.

Is there any item that I cannot send to Japan?

Yes. Click here for detail.

Is there other charge besides shipping charge?

Yes. Fuel surcharge would be added to the shipping charge. Also, duty and tax may apply depend on the item.

What is the insurance policy?

Price includes liability for loss or damage of up to US$ 1,000 per package (If the total declared value on our shipping document is less than US$1,000, the declared value will be the maximum amount of indemnity. Wines are not included in coverage. Glassware or earthenware (e.g. figures, French dolls, etc.), rare products, replica products, art work, antiques, lightbulbs may not be included in coverage. Please contact us for more details).

Is there any excluded item of insurance?

Wines are not included in coverage. Glassware or earthenware (e.g. figures, French dolls, etc.), rare products, replica products, art work, antiques, lightbulbs may not be included in coverage. Please contact us for more details).

What is International TAQBIN Collect?

The most general payment method in Japan is COD (Cash on Delivery). International TAQBIN Collect is the service to sell your products by COD.

What is the maximum size of International TAQBIN Collect?

Using International TAQBIN, the maximum size (The sum of length, width and height) is 23.6 inches (160cm), and the maximum weight is 55lbs (25kgs). Using Oversize TAQBIN, the maximum size (The sum of length, width and height) is 118 inches (300cm), and the maximum weight is 110lbs (50kgs). The maximum length is 78inches (200cm).

What is the maximum amount for International TAQBIN Collect?

The maximum amount is USD$2,500.

Who can ship International TAQBIN Collect?

The contract with Yamato Transport USA and Yamato Financial Co., Ltd. is necessary.

How do I receive the collected money?

Yamato Financial Co., Ltd will pay directly to your account once or twice a month.

Would you pay to my personal account?

We only offer this service for company account.

How do I make contract?

Please contact Yamato Transport USA branch office.

How long will it take to make contract?

There is an exam of Yamato Financial Co., Ltd. It takes about 7 days or more to exam.

How do I receive the result of exam?

We will give you the result of exam.

What is the initial fee? What is the monthly fee?

The initial fee and monthly fee is free of charge. We will receive commission for each shipment depends on the COD amount.

Is there other charge besides shipping charge?

We charge COD commission fee. Also, we charge the bank transfer charge and bank remittance charge.

What is stamp charge?

The stamp charge is the law of Japan. If the amount is over 31,500 JPY, the stamp charge will apply.

Can I ship International TAQBIN Collect to other countries than Japan?

International TAQBIN Collect is only for shipments to Japan.

What is the transit time?

Using International TAQBIN, approximately 6 to 10 days. Using Oversize TAQBIN, approximately 10 to 18 days. It may delay due to various reasons.

What is TAQBIN?

TAQBIN is Yamato's express package delivery service. This service is very farmiliar in Japan, and we handle over 1.4 billion packages a year in Japan.

When can I use Oversize TAQBIN?

Oversize TAQBIN can be used for gift, e-commerce, and for any other kind of purpose.

Is there a limit of size and weight?

The maximum size (The sum of length, width and height) is 118 inches (300cm), and the maximum weight is 110lbs (50kgs). The maximum length is 78inches (200cm).

Can I use any box I like?

Yes. You can use any box you like for International TAQBIN. Also, you can ship if the size (The sum of length, width and height) is under 118 inches (300cm), under 110lbs (50kg), and length under 78 inches (200cm).

What will be the size for "big and light", or "small and heavy" package?

We take the size of bigger size (The sum of length, width and height) or weight.

What is the difference between International TAQBIN and Oversize TAQBIN?

Oversize TAQBIN is the service for over 55lbs.。

What is the necessary documents for Oversize TAQBIN?

It depends on the case. Please contact to Yamato Transport USA branch office.

What is dimensional weight?

We calculate volume weight as follows. Devide LxWxH by 166 for lbs and Devide LxWxH by 6,000 for kgs. We compare with gross weight and take larger weight.

Are you checking inside the package before shipping out?

Yes. According to our policy, all parcels shipping by International TAQBIN, TsumeHoudai, Oversize TAQBIN and Besso service are subjected to screening.

What is the transit time?

About 10 to 18 days. It may delay for various reasons.

Do you pick up package?

Depends on the area. Please contact to Yamato Transport USA branch office.

Do you ship to other countries than Japan?

We only ship package to Japan.

Is there any way I can send my tracking number to consignee?

Please use Email Notification service.

Do you offer packing or logistics service?

Yes. We can offer packing, sorting and all kinds of logistics service. Please contact us.

Do you offer storage service?

Please contact to Yamato Transport USA branch office.

Is there any item that I cannot send to Japan?

Yes. Click here for detail.

Is there other charge besides shipping charge?

Yes. Fuel surcharge would be added to the shipping charge. Also, duty and tax may apply depend on the item.

How do I pay the charge?

Please choose from 3 ways.
1) Total amount to be paid by shipper (all charges prepaid).
2) Freight to be paid by shipper, Import duty / tax to be paid by consignee.
3) Total amount to be paid by consignee (all charges collect).

What is the insurance policy?

Price includes liability for loss or damage of up to US$ 1,000 per package (If the total declared value on our shipping document is less than US$1,000, the declared value will be the maximum amount of indemnity. Wines are not included in coverage. Glassware or earthenware (e.g. figures, French dolls, etc.), rare products, replica products, art work, antiques, lightbulbs may not be included in coverage. Please contact us for more details).

Is there any excluded item of insurance?

Wines are not included in coverage. Glassware or earthenware (e.g. figures, French dolls, etc.), rare products, replica products, art work, antiques, lightbulbs may not be included in coverage. Please contact us for more details).

What is G2?

G2 is the labeling system for International TAQBIN, Oversize TAQBIN and Interntional TAQBIN Collect.

What can I do with G2?

G2 have the function of managing consignee information, item information, shipping information, label printing and packing list printing.

What is necessary item to use G2?

Your own PC (internet network), printer and letter size paper is necessary. Also, contract with Yamato Transport USA is necessary.

Do I have to pay any fee?

It is free of charge. The internet network with your own expense is necessary.

How much disk space is necessary for G2.

About 50MB before installing. We prefer about 1GB or more open disk space.

I want to use G2.

Thank you. Please contact us.

What kind of OS do I need?

Windows XP(later than SP3, 32bit), Windows Vista (32bit) or Windows 7(32bit, 64bit).

What kind of service can I use with G2.

G2 is for International TAQBIN (only to Japan), Oversize TAQBIN and Interntional TAQBIN Collect.

Can consumer use G2?

G2 is only for business users.

Where can I get the manual?

Yes. Please see G2 PC OperationManual.

Can I register multiple shipper code in G2?

Yes. We can register multiple shipper code.

How many days the shipping data is storaged?

You can configure between 90 days to 365 days. We prefer to take back up of G2.

What kind of printer can I use?

The stamp charge is the law of Japan. If the amount is over 31,500 JPY, the stamp charge will apply.

Can I transfer my data from KTS to G2?

Yes. There is a transfer tool in G2.

Can I create labels for Hong Kong, or Singapore?

G2 is for shipments to Japan.

What is the layout of importing data?

Please refer to the G2 operation manual.

What kind of label do I have to prepare?

Please use normal letter size paper.

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