Help & Support, International TA-Q-BIN

There is a limit of $2,500 total per invoice.

It stands for "Material Safety Data Sheet". For example, if the product contains a built-in battery, an MSDS must be submitted. MSDS can normally be obtained from manufacturers. For details, please contact your manufacturer.

An invoice refers to a cargo detail list. It must be submitted to the customs office of the importing country, so please fill it out accurately. To create an invoice, please use our website or form below.

TA-Q-BIN Online Shipping

TA-Q-BIN Waybill (INVOICE & PACKING LIST)

We will inspect all packages before shipping. If there is any discrepancy, we will contact you, so please fill in your contact information accurately. Please note that shipment will be put on hold while we receive your confirmation, so there may be a delay in delivery. Please prepare the invoice and shipping label accurately.

There is a limit to the battery capacity that can be carried on board an aircraft for lithium-ion batteries built into electrical appliances and precision equipment. This information is listed in the MSDS, and you can use this information to determine whether or not an item can be shipped via International TA-Q-BIN or air transport.

The Washington Convention is the Convention on International Trade in Endangered Species of Wild Fauna and Flora. Depending on the material used in leather products, they may be in violation of the Convention. For more information, please search for "Washington Convention" on a general search engine.

We will inspect all packages before shipping. If there is any discrepancy, we will contact you, so please fill in your contact information accurately. Please note that shipment will be put on hold while we receive your confirmation, so there may be a delay in delivery. Please prepare the invoice and shipping label accurately.

Some items for personal use are limited to 10 kg depending on the item. This is because there is a suspicion that quantities exceeding 10 kg may not actually be for personal use.

Personal use refers to importing with the intention of using the entire amount yourself. Selling or giving away imported items to other people is not permitted.
Importing multiple orders at once is also not permitted.
TA-Q-BIN does not apply the special import declaration method for personal imports (60% declaration) to anyone other than mail order businesses and other shippers with whom we have entered into a corporate contract in advance.
If you would like to enter into a corporate contract, please contact us here.

This is an online tool that allows customers to enter and declare the information required for shipment, customs clearance, and delivery of packages. It is compatible with many devices, including smartphones, tablets, and PCs. Simply enter the requested shipper and delivery address, package size and weight, contents, payment method, etc. You can also pay for shipping by credit card online.

You can easily enter information about the package you are sending using your smartphone or tablet. There is no need to go to one of our branches or dealers to pick up the shipping slip in advance. We can distinguish prohibited or restricted items from the entered items, and there is no need to worry about missing information or difficult-to-read characters compared to handwritten shipping slips, which reduces the number of inquiries we receive from customers. Shipping fees can be paid online, so there is no need to provide credit card information separately. The TA-Q-BIN ECO service is only available for applications through TA-Q-BIN Online Shipping.

The basics are a waybill and an invoice. Other documents required may vary depending on the item. If you use TA-Q-BIN Online Shipping, you can complete the process without any additional documents by simply following the instructions on the website.

Please enter the recipient's email address in the Online Shipping tool. An email with the shipment number will be sent.

This is the label that is affixed to the package. It lists the shipment number, the name and address of the recipient, and the name and address of the sender.

A gift is something that you send to a customer in Japan. Items for sale (such as online auction items) do not fall under this category. Regardless of packaging or wrapping, if you write "gift" on the invoice, the item will be treated as a gift. However, please note that the customs authorities may decide not to consider the item a gift.

It depends on where you live.
Please contact your nearest Yamato branch in the U.S.

Another option is to drop it off at a UPS store anywhere in the U.S. and Canada for delivery to our branch.
For more information, please see here.

Individual customers cannot ship to countries other than Japan. Mail order business customers who meet certain conditions can ship to Taiwan, Hong Kong, Singapore, China, and Korea. Please contact us for details.

Yamato Transport USA changes (increases or decreases) the international fuel surcharge every month in response to fluctuations in the US GULF COAST (USGC) aviation fuel prices issued monthly by the US Department of Energy (DOE). The details of the changes will be posted on this website two weeks prior to the implementation date.

A fuel surcharge will be charged separately for International TA-Q-BIN services. In addition, from April 16, 2020, the Emergency Situation Surcharge (ESS) will also be applied.

Fuel surcharges will be charged separately (Emergency Situation Surcharge (ESS) will also be applied from April 16, 2020).
Depending on the item, customs duties and consumption tax may also be charged.
You can choose from the following.
1) Shipping and customs duties are prepaid.
2) Shipping is prepaid, customs duties are collected upon delivery.
3) Shipping and customs duties are collected upon delivery.
*Payment by credit card is also possible at the point of origin (USA/Canada).
If you select 1) and apply through our Online Shipping, a fee will be charged according to the item being shipped.
The fee amount can be confirmed on the shopping cart page after entering the details of the package on Online Shipping.
If you use a paper slip, a fee of 17% of the declared value will be charged.
However, for gifts for individuals (addressed to a private home), if the total declared value is $50 or less, there will be no fee.
* If the items include leather shoes or (in the case of online applications) alcoholic beverages/tobacco, the handling fee will be different, so please contact our branch office for more information.

If you use TA-Q-BIN Online Shipping, all payments must be made by credit card. Payments cannot be made at the handling store. If you use a handwritten shipping slip, we will confirm your credit card information with you and begin the shipping procedure for your package once payment is complete. *If you select "Cash on Delivery," please pay in cash when you receive your package in Japan. (Credit cards cannot be used. Thank you for your understanding.)

The delivery date and time cannot be specified online

Please contact us using the inquiry form with your tracking number.

Please contact us using the inquiry form with your tracking number.

Please contact us using the inquiry form with your tracking number.

Please contact us using the inquiry form with your tracking number.

Please double check the email address you used to register. If it is correct, please contact us using the inquiry form.

All international TA-Q-BIN services are by air.

No, payment must be made by card online.

Yes.

Yes. After measuring the total length and weight of the box, please refer to the following link.

We do have a refrigerated shipping option available after customs clearance in Japan, but international shipments are sent at room temperature.

Any type of box can be used for International TA-Q-BIN services. Even if the item is not in a box, it can still be shipped as long as it is packed, the total dimensions of the three sides are up to 160cm and the weight does not exceed 25kg.

The larger of either size or weight will apply.

Restrictions vary depending on the service. TA-Q-BIN, TA-Q-BIN Eco, TA-Q-BIN Separate Delivery, TA-Q-BIN Oversize

TA-Q-BIN Oversize service is available for parcels weighing more than 25kg.

International TA-Q-BIN services can be used for a variety of purposes, including transporting gifts and merchandise for sale, and wholesale to stores.

TA-Q-BIN BESSO is a service for sending personal belongings, souvenirs, etc. when you return to your home country as a delivery separate from your journey.

① TA-Q-BIN BESSO is a service that can only send items sent separately when returning to Japan, and there are three box sizes. All sizes can send up to 25kg in weight.

② TA-Q-BIN ECO is a service limited to one item only (multiple quantities of the same item can be sent), and the declared value is limited to US$1,000 or CA$1,200. It is a reasonable service ideal for private transactions, private buyers, and small gifts.

You cannot send an International TA-Q-BIN package to yourself. Please make sure to send it to a person other than the sender who lives in Japan.
When sending your personal belongings to yourself when you return to your home country, please use the TA-Q-BIN BESSO Service.

TA-Q-BIN ECO can be used for gifts and private transactions (C2C) (if there is only one item).

All you have to do is enter the necessary information into TA-Q-BIN Online Shipping.

TA-Q-BIN ECO has restrictions on the size and weight of parcels (up to size 80), the number of items that can be sent (up to 1 item), and the declared value (up to US$1,000 from the US, up to CA$1,200 from Canada), which are smaller than those of TA-Q-BIN. It is a service that allows you to send parcels at a reasonable price.

You cannot send an TA-Q-BIN ECO parcel to yourself. Please make sure to send it to a person other than the sender who lives in Japan. When sending personal belongings to yourself when you return to your home country, please use TA-Q-BIN BESSO.

Handwritten labels are not available for TA-Q-BIN Eco. Applications must be made through TA-Q-BIN Online Shipping.

Only one type of item can be placed in a box. If you have multiple quantities of the same item, you can send them. For example, you can send three T-shirts. However, T-shirts and jackets are different items, so they cannot be sent in the same box by TA-Q-BIN Eco. In that case, please use regular TA-Q-BIN.

Oversized parcels are limited to the transportation of single items such as furniture that exceed the standard parcel size.

You can choose from one of the following:
1) Shipping and customs duties are paid in advance
2) Shipping is paid in advance, customs duties are paid upon delivery
3) Shipping and customs duties are paid upon delivery
*Payment by credit card is also possible in the origin (USA/Canada).

If you choose 1) and apply through our Online Shipping, a fee will be charged according to the items being shipped.
You can check the fee amount on the shopping cart page after entering the package details on OnlineShipping.
If you use a paper form, a fee of 17% of the declared value will be charged. However, for gifts for individuals (addressed to a private home), if the total declared value is $50.00 or less, there will be no fee.
*If the items include leather shoes, or (if applying online) alcoholic beverages or tobacco, the fee will be different, so please contact our branch office.

TA-Q-BIN Oversize parcels can be used for a variety of purposes, including transporting gifts, merchandise for sale, and wholesale to stores.

The basics are a shipment label and an invoice. Other documents required may vary depending on the item. If you use TA-Q-BIN Online Shipping, you can complete the process without any additional documents by simply following the instructions on the website.

If the item is within 160cm and weighs less than 25kg, please use TA-Q-BIN.

You cannot send an oversized international parcel to yourself. Please make sure to send it to a person other than the sender who lives in Japan. When sending personal belongings when returning to your home country, please use the TA-Q-BIN BESSO service.

There are some addresses and areas where delivery is not possible, such as remote islands, so please contact your nearest branch office in advance.

You can choose to pay for the shipping fee at the time of shipment or on delivery. *Payment by credit card is also possible in the departure area (USA and Canada).

If the total amount, including personal effects (items you will be bringing home yourself), is less than 200,000 yen, you will be exempt from tax (however, there are exceptions depending on the item). If the total amount exceeds this amount, you may be subject to customs duties when you import.

For personal belongings (separate baggage/carry-on baggage) when returning to Japan, you cannot use TA-Q-BIN Oversize for customs reasons. Please use TA-Q-BIN BESSO.

International TA-Q-BIN service can be used to send personal belongings, souvenirs, etc. when returning to your home country. The duty-free range is different from that of International TA-Q-BIN service.

In addition to the label and invoice, you will need an unaccompanied item (BESSO) declaration form, a copy of your passport (photo page), and a copy of your visa or residence permit (valid for at least one year including your return date).
If you are using TA-Q-BIN Online Shipping, please upload your passport and visa (residence permit) copies to the dedicated website by following the instructions in the email you will receive after applying.
If you do not have a valid visa or residence permit due to an expired visa or dual nationality, please prepare a document that proves your stay (certificate of employment/study/enrollment, insurance contract, rental contract, utility bill, mobile phone bill, etc.).
In addition, if you are staying for a short period of time such as sightseeing or business trips, your delivery can be handled as unaccompanied items (BESSO) even if you do not have a visa or residence permit, as long as the content and amount of your delivery are appropriate for the period and purpose of your stay and are for personal use.
Unaccompanied baggage declaration form

"Unaccompanied items" (BESSO) refers to luggage sent from the destination separately from the luggage you are moving, personal belongings you no longer need during your trip, souvenirs, etc. that you bring back as carry-on luggage. In principle, items that can be imported and cleared through customs as unaccompanied items are limited to those that can be cleared through customs within six months of the person's return (entry). Items that are deemed to be for personal use are exempt from tax up to 200,000 yen per adult. (If there are both carry-on goods and unaccompanied goods, both will be added together.)
In addition, there is a separate tax-free limit for alcohol, tobacco, and perfume, but alcohol and tobacco are not exempt for minors. Children under the age of 6 are not exempt from tax except for toys and other items that are clearly for the child's own use.
If the tax-free limit is exceeded, goods and commercial samples will be taxed at a rate according to the type of item.
For details on the tax-free limit, please check the customs website.
Customs website

Please refer to this

This is a necessary procedure to declare your shipped package as unaccompanied items (BESSO) at customs. If you forget to complete this procedure, you will not be able to use the tax-free allowance for unaccompanied item (BESSO) declarations, so please be sure to complete the procedure. For detailed instructions, Please refer to here.

Please refer to this

When you return to Japan and send goods by courier, etc., you will need to submit this declaration form to customs to declare the goods sent separately from you. You can receive it from the airline company or travel agency when you return to Japan.

As a guideline, it will take about 6 to 10 days. However, delays may occur due to content inspections or flight delays.

Please see tracking information for your package.

We are very sorry, but we cannot answer inquiries about International TA-Q-BIN services sent from Japan to the US, as Yamato USA does not deliver the items in the final mile.
For inquiries about International TA-Q-BIN services from Japan, please check the Yamato Transport International TA-Q-BIN Service page.

Whether or not customs duties are incurred and the duties amount will be determined after import customs clearance.

A fee of 17% of the declared value will be charged only if you select "All Prepaid" as your payment method. However, for gifts for individuals (destined for a private home), this fee will not be charged if the total declared value is $50.00 or less. *The fee will be different if the item includes leather shoes.

Customs duties are incurred depending on the item at the time of import customs clearance. As they vary depending on the price and condition of the item, we are unable to provide any information. Thank you for your understanding.

In addition to customs duties, import consumption tax (10% from October 2019) is also levied. Also, liquor tax and tobacco tax are levied separately on alcohol and tobacco.

Yes, it can. However, there are some conditions.
1. The weight must be less than 1kg.
2. Please make sure to indicate the weight on the invoice in addition to the product name and declared price.

Please refer to the list of prohibited and restricted items

As an exception, when an individual imports medicines, quasi-drugs, cosmetics, or medical devices from overseas, they are permitted to import up to 24 items, which is equivalent to approximately one month's supply, for personal use only. The item refers to the product name, such as ""lipstick, foundation."" When giving cosmetics as a gift, be sure to fill in the product name, quantity, and declared price for each item on the invoice form. For more information on import restrictions on cosmetics, etc., please search for ""cosmetics items"" on the Ministry of Health, Labor and Welfare website.
Ministry of Health, Labor and Welfare website

Yes, we can ship up to 12 bottles at a time (10 kg or less net).

Yes, but there is a possibility that compensation may not be available in case any item damage occurs.

As per the Food Sanitation Act, rice cannot be sent.

Yes, but only one item (up to 5kg) is allowed

Yes, you can send it. However, it is limited to one item (up to 5 kg).

As per the Food Sanitation Act, food cannot be sent to a company.

As per the Food Sanitation Act, supplements cannot be sent to a company.

A commercial invoice is required, please contact our branch office.

Yes, you can send them. However, toys for children under 6 years old cannot be sent (other laws and regulations)

You can send any toothpaste except for those that contain peroxide (whitening).

Only over-the-counter medications, unopened, up to 60 days supply Please refer to the list of prohibited and restricted items.

Please refer to the oversized link.

Please refer to the link for oversized items.
A special box is required.

Sizes under 160 will be shipped in our designated box.

Please contact us via the inquiry form.

No, there is a limit to the battery capacity that can be carried on board an aircraft for lithium-ion batteries built into electrical appliances and precision equipment. This information is listed in the MSDS, and you can use this information to determine whether or not an item can be shipped via international TA-Q-BIN or air transport.

Yes, but it is not covered by the fragile item warranty (10kg limit).

No, there is a limit to the battery capacity that can be carried on board an aircraft for lithium-ion batteries built into electrical appliances and precision equipment. This information is listed in the MSDS, and you can use this information to determine whether or not an item can be shipped via international TA-Q-BIN or air transport.

Please refer to the link for oversized items. .
A special box is required.

Yes. Please enter the name of the person in charge. (Normal correspondence cannot be sent.)

No.

If you enter the recipient's email address into TA-Q-BIN Online Shipping, an email will be sent to you after import customs clearance is completed. You can then specify the desired date and time of receipt. If you would like to contact us by phone, please contact the TA-Q-BIN Service Center in Japan (0120-01-9625).

If the recipient is a registered Kuroneko Member in Japan and certain conditions are met, you can choose to have your package delivered to a convenience store or parcel locker. You can specify the desired delivery location and date and time from the email that will be sent to you after the import customs clearance is complete.

Payment upon receipt is by cash only.

Wine, glass products, ceramic products (e.g. figurines, French dolls, etc.), rare items, replicas, art, antiques, light bulbs, etc. may not be covered by the warranty.

The fee includes insurance premiums that cover damages up to US$2,500 per shipping invoice. In principle, the amount is based on the declared value. For shipments over US$2,500, please contact your nearest Yamato branch.

We are sorry, but we are currently not offering refrigeration services.
There may be other options available, so please contact us using the inquiry form.

The maximum price for collection by TA-Q-BIN Collect is 300,000 yen. If you are shipping on a cash-on-delivery basis, including shipping charges, destination customs duties, and consumption tax, please ensure that the total amount including the product price does not exceed 300,000 yen.

For Corporate TA-Q-BIN, we offer various payment methods, such as collecting the cost of the item from the recipient (TA-Q-BIN Collect) and cash on delivery. Please contact us using the inquiry form.

After you fill out the application form, your application will be reviewed by Yamato Japan, which will take approximately one week.

We are very sorry, but we only accept transfers to corporate accounts.

Required documents vary depending on the case.
Please check from the inquiry form.

Yes. With TA-Q-BIN Collect, you can collect shipping fees, customs duties, etc. in addition to the product price.

Even today, cash on delivery (payment at the time of receipt of the product) is widely used for online shopping payments in Japan. You can also use the cash on delivery service "TA-Q-BIN Collect" for online shopping from the US to Japan. This allows Japanese customers to make purchases with greater peace of mind.

For International TA-Q-BIN services, the total length of the box must be up to 160cm, and the weight must be up to 25kg. For oversized courier services, the total length of the box must be up to 300cm, and the weight must be up to 50kg (maximum length of any one side must be 200cm).

TA-Q-BIN Collect is available for corporate customers only and requires prior agreement.

International TA-Q-BIN? (corporate) can be used for various purposes such as transporting merchandise for sale and wholesale to stores.

Please contact us using the inquiry form.
Our staff will bring the necessary documents to you.

With TA-Q-BIN Collect, there are no initial or monthly fees.

Yes. Yamato Transport USA also handles logistics services such as packing and sorting.
Please contact us using the inquiry form.

Please contact us using the inquiry form.

Our staff will contact you with the results of the screening.

There are some addresses and areas where delivery is not possible, such as remote islands, so please contact your nearest branch office in advance.

Sorry. As of August 2019, this service is only available in Japan.

We are sorry, but as of January 2022, we do not accept card payments at the time of delivery.

Yamato Japan Finance, a subsidiary of our group company, will transfer the money directly to your account once or twice a month.

Please contact us using the inquiry form.